Refund Policy

1. Overview

This Refund Policy outlines the terms under which KARADI SAMAJ SEVABHAVI SANSTHAN URAN (operating Karadi Jeevansathi) may provide refunds for paid subscriptions and services. By purchasing a subscription or service on our platform, you agree to this policy.

We strive to provide a high-quality matrimonial matchmaking experience. If you are unsatisfied or face a technical issue, please reach out to us before requesting a chargeback with your bank.

2. Eligible Refund Cases

A refund request may be considered in the following situations:

• You were charged twice for the same subscription or order.
• Your subscription was activated but the paid features were not accessible due to a verified platform error.
• A refund request is raised within 7 days of purchase and the subscription features have not been used.
• Your payment was deducted but the subscription was not activated, and this is confirmed by our system.

3. Non-Refundable Cases

Refunds will generally not be issued in the following cases:

• You have already used the subscription features (e.g., viewed contact details, sent interest requests).
• More than 7 days have passed since the date of purchase.
• The refund request is due to a change of mind or personal reasons unrelated to a service failure.
• Account suspension or termination due to a violation of our Terms & Conditions.
• Promotional offers, discounted plans, or trial subscriptions are non-refundable.
• Dissatisfaction with matchmaking results, as we provide a platform and cannot guarantee matrimonial outcomes.

4. Cancellation Policy

Subscriptions on Karadi Jeevansathi are not auto-renewed unless explicitly stated at the time of purchase. There is currently no recurring billing system.

You may request cancellation of a subscription that has not yet been activated by contacting us within 24 hours of purchase. Post-activation cancellations are subject to the refund eligibility criteria above.

5. How to Request a Refund

To initiate a refund request, please follow these steps:

• Visit our Contact page and submit a refund request with your registered email address.
• Include your order/transaction ID, date of purchase, and reason for the refund request.
• Our support team will review your request and respond within 2–3 business days.
• If your request is approved, the refund will be processed within 7–10 business days to your original payment method.

6. Payment Disputes & Chargebacks

Payments on Karadi Jeevansathi are processed securely through Cashfree Payments. We strongly encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Most issues can be resolved quickly through our support team.

Initiating an unauthorized chargeback may result in the suspension of your account pending investigation. We cooperate fully with Cashfree and payment providers in resolving legitimate disputes.

7. Changes to This Policy

Karadi Jeevansathi reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon publication on this page. We encourage you to review this policy periodically.

For any questions or grievances regarding refunds, please reach out to us using our contact page or official support channels.